SUPPORT / CORRECTIONS / QUESTIONS

Let’s get the
details right.

A lookup that didn’t work. A number that needs context. A question about your data. Tell us what happened, and give us enough detail to follow it.

A DIRECT LINE

Email works, too.

If the form is unavailable, or you’re following up on a request, write to us directly. Include your reference number if you have one.

[email protected]

Response time depends on the request. We don’t offer a fixed support response deadline.

For a lookup problem

Include the public username or profile URL, approximate time, browser and what you expected to see. An error message is helpful; credentials are not.

For an incorrect result

Tell us which field appears wrong and provide a public source. We can investigate our handling of data, but cannot edit someone’s TikTok account.

For a privacy request

Identify the Tikvoya record or support request involved. We may need enough information to verify the request. Never send a TikTok password.

For a security report

Use email with clear steps and a minimal, non-destructive example. Do not access other people’s data or disrupt the service. No bounty or guaranteed response time is offered.

Let’s get thedetails right.

Send a support request.

Let’s get the
details right.